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You can email us at (support@auditorydefense.com) or use the contact form on our site. We do our best to reply within one business day.

If you haven’t heard back, please check your spam or junk folder. If nothing’s there, feel free to follow up with your order number so we can track your request more quickly.

Yes! All our products come with a one-year limited warranty covering manufacturing defects.

Yes, if you're not completely satisfied, you can return your unused item within 30 days for a full refund or exchange.

Orders placed on weekdays are typically processed and shipped within 1 business day.

U.S. orders generally arrive within 3 to 5 business days. International delivery times depend on your location and customs clearance.

Send an email to (auditory defense customer support)  with your order number and reason for the return. If you're in the U.S., we’ll send you a return label and next steps.

Try fully charging the device, clearing your old Bluetooth pairings, and re-pairing within a close range. Also, check for firmware updates.

Use the included charging cable and connect to a USB power source. A full charge takes about two hours.

Ensure the microphone is positioned near your mouth, the mute switch is off, and your phone has granted microphone access to the app or device.

With the headphones off, press and hold the power button until you see the LED blinking red and blue. Then select your device in your Bluetooth settings.

Check the fit, with plugs, ensure they’re fully inserted using the roll–pull–hold technique. With earmuffs, make sure there’s a tight seal around the ear with no gaps caused by hair or glasses.

With foam plugs, after insertion, you should feel a snug seal and notice a clear drop in noise. Only a small portion of the plug should be visible.

Yes. Our baby and toddler earmuffs are tested to meet U.S. and international safety standards and provide age-appropriate protection.

“NRR, or Noise Reduction Rating, is a number that shows how much sound a hearing protector can block. The higher the NRR, the more noise it reduces.”

Absolutely. We designed our hearing protectors for high-impact environments, including concerts, races, and loud work zones.

“Passive hearing protection reduces noise simply through its design and materials, without the need for electronics or extra features.”

Push-to-fit earplugs are a type of earplug that features a stem and a soft foam tip, eliminating the need to roll down the foam before insertion.

Users hold the stem to glide the foam tip into the ear canal, providing a convenient way to protect hearing without needing to roll the foam.

Foam plugs are very effective in providing hearing protection, if they are inserted correctly.

Push-to-fit earplugs are easier for most people to insert properly, making them a more user-friendly option.

“The best earmuffs are the ones your child will actually wear! A higher NRR (Noise Reduction Rating) means more noise is reduced, but comfort and style matter too. If your child prefers a pair with sparkles or fun designs, even if the NRR is a little lower than plain black ones, let them choose the pair they’re excited about.

“Let them choose a pair they like! Many kids’ earmuffs come in fun colors and designs. When children get to pick a style that excites them, they’re often much more willing to wear them.”

It also helps if parents set a good example by wearing hearing protection themselves—kids are more likely to follow along when they see you doing the same.”

Standard earplugs are made for adult ear canals, and most children’s ears are too small for them. While smaller earplugs do exist, I only recommend them for kids who are old enough to insert them correctly on their own. Proper fit is very important—many adults don’t even get it right. For guidance, see my tutorials on correct insertion.

First, make sure you’ve learned the proper technique for inserting earplugs. It’s not difficult once you know the trick—watch my video tutorial for guidance.

Second, earplugs are not one-size-fits-all. There are many different styles and sizes available. I’ve tested a wide variety with people, and there isn’t one “best” option—it really depends on the individual.